Recently, a customer from the United States provided feedback on the usage of the equipment purchased from our company. They highly praised the two milling robots and one 2030 5-axis engraving machine ordered four months ago. Not only did the customer send multiple sets of photos showing the equipment in operation, but they also clearly stated that the equipment fully meets their stone mold processing needs, injecting strong impetus into the improvement of production efficiency.

It is understood that this U.S. customer is mainly engaged in stone mold processing and has faced pain points such as high labor costs and difficulties in engraving irregular products during production. The milling robots and 2030 5-axis engraving machine purchased this time were customized to address these core needs. The customer successfully received the equipment one month ago and completed the inspection and testing. During actual operation, the milling robots have demonstrated excellent automated processing capabilities — they not only significantly reduce labor input and lower labor costs but also accurately engrave irregular stone mold products. Especially in scenarios with strict requirements for production processes, the stable performance and high-precision processing effect of the robotic arms fully meet the customer's pursuit of high-quality production, successfully solving many problems in the traditional processing mode.

The customer's satisfaction stems from our company's comprehensive service capabilities and product advantages. Since the early stage of cooperation, our company has deeply understood the customer's production needs and the actual area of their workshop, and established a professional team to customize a reasonable robotic automation solution for them. Different from the conventional equipment sales model, we have always focused on "solving the customer's actual needs" as the core, providing professional support throughout the entire process from solution design to equipment delivery. During the equipment installation phase, our company dispatched experienced engineers to the customer's site to complete the equipment installation and commissioning, and conducted one-on-one operation training to ensure that the customer's team can quickly master the equipment operation skills and achieve seamless connection in production. This "worry-free and professional" service model has not only won the customer's recognition but also become one of our core advantages in the industry competition.

This successful cooperation with the U.S. customer not only confirms the outstanding performance of our company's milling robots and 5-axis engraving machine in the field of stone mold processing but also highlights the value upgrade brought by automated equipment to enterprises — by reducing reliance on labor and improving processing precision and efficiency, it helps enterprises lower production costs and enhance market competitiveness. In the future, our company will continue to deepen the R&D and service of automated equipment, provide more targeted automation solutions for customers in different industries, and help global customers achieve the transformation and upgrading of production.